Services for the Public Sector Industry

The digital revolution is disrupting and fundamentally transforming our societies. With the wide-spread adoption of digital devices such as smartphones, tablets and wearables, citizens are always connected to the world around them. These new technologies combined with rising expectations of citizens and financial pressures are pushing the public sector to rethink their digital approach. To deliver citizen-centric experiences that match, if not exceed, the services offered by the private sector, the public sector needs to engage with their stakeholders to deliver better experiences, modernize service delivery, and promote openness and trust.

AI-driven citizen services

Today, citizens expect better from their government but governments must balance shrinking budgets with rising expectations. According to industry forecasters, by 2025 as much as 95% of all customer interactions will be powered by AI. With AI-driven citizen services, government employees will be empowered to offer better citizen services as AI will automate their dull and repetitive tasks.

Grant and fund management

Managing grants and funds are one of the most crucial functions of a public sector organization. Without a proper system in place, reviews, approvals and contract generation are cumbersome, and also causes unacceptable delays. When quarterly reports are inaccurate, payments are delayed leading to tensions between grantors and grantees.

AI-driven conversations

Citizens now expect the same level of intuitive, conversational engagement that banks, airlines and other businesses offer them. AI-driven conversational IVR solution, using natural language-based speech technology, can reduce agent call volume through self-service options.

Challenges for Governments & Public Sector

The biggest challenge hindering the pre-established systems in the government and public sector has to be the fact that too many aspects are prioritized at the same time. Apart from this, lack of technical skills and proficiency compel the employees to take a step back while the rest of the industries are busy adapting to technological disruptions powered by big data, automation, artificial intelligence and machine learning. Legal and legislative limitations further delay plans of implementing digital technologies that could possibly change the entire arrangement of how people work. Additionally, as the government and public sectors are comparatively new in this domain, they are a bit apprehensive about the ideas of collaboration and data sharing. They fear that working with everyone on the same platform might lead to security breaches and loss of confidential data. Understandably, when an organization depends on multiple standalone applications with unalike compliances and taxonomies to store data, standardizing the software and investing to bring about large-scale changes becomes relatively difficult. According to experts, the only solution for the government and public sector appears to be a balance between the existing and emerging technologies so that the organizations are spared from going through significant changes.

Digital Solutions for Governments and Public Sector

Government Projects

By fabricating digital strategies that have digital transformation projects as their core can prove beneficial for both the employees and citizens they would be serving.

Improved Reporting and Data Handling

Quite like private enterprises, functioning in the public sector too demands efficacious handling and reporting of data so that the citizens can be offered with valuable and trustworthy insights into their upcoming plans and projects.

A Clear Picture of the Future

Designing plans that would enhance the quality of the existing services and increase efficiency in the long run can help the government and the workforce serving in the public sector gain transparency. The public sector, in turn, could make use of this opportunity as a road map to understand how digital technologies can process data and create a powerful impact in the near future.

Encourage Collaboration

The biggest advantage of turning to new technologies in the public sector is the scope of collaboration and seamless interconnectivity between the government and citizens. This transferral would comply with the digital trends most effectually and fuel the process of digital transformation further.

Microsoft Partner in UAE for Public Sector Industry

Designing the right digital strategies for the public sector industry could be an excruciating task considering how vast and dynamic it is. Nonetheless, the good news is, Microsoft has a wide suite of business applications and tools that are designed to perfectly adhere to the unique needs of every user. By implementing these industry-specific solutions, the government and public sector could swerve away from the present hurdles and embrace digital transformation in the best way.

Tech Falcon is a trusted Microsoft partner based in UAE that delivers implementation, deployment, consultation and managed services for the entire suite of business applications offered by Microsoft Cloud services. Improve customer satisfaction and transform your prevalent business processes by streamlining them with cloud with some assistance from our team of experts.

When expanding on a global platform, using business intelligence tools can be used to set up automatic billing system for your services by evaluating data from different systems and unifying them at a single source.