We feature stories from some of our valued customers who have achieved great success by partnering with us. We believe that our customers' success is our success, and we are proud to have played a role in helping them achieve their goals. Our customer stories showcase how our solutions and services have helped businesses like yours overcome challenges, streamline processes, and achieve measurable results. Read on to learn about the real-world benefits of working with us and how we can help you take your business to the next level.

Dubai’s Ignite School Digitizes Its Admin and Finance Operations with Tech Falcon’s EduDesk 365

Customer: Ignite School

Company Website: www.igniteschool.ae

Country or Region:Dubai, UAE

Industry: Education

Solutions: EduDesk, Power BI, Microsoft Dynamics Business Central

Ignite School Dubai is located near Mushrif Park, Al Warqaa. It was established in 2018 and follows the American curriculum. The school was looking for a system to help them streamline their accounting and revenue management structures, which were primarily made up of student fees. The requirement was for a single, all-inclusive solution that would automate all of their administrative tasks, such as fee management and collection as well as associated financial reporting. Tech Flacon’s EduDesk was able to meet the school’s need. EduDesk, powered by Microsoft Dynamics 365 Platform, is a comprehensive revenue management solution capable of streamlining revenue management processes, increase efficiency, and help schools and organizations make data-driven decisions to drive maximum profitability.

DMajid Al Futtaim’s Carrefour to Manage Assets Across the GCC Region with New Facility Management Solution

Customer: Majid Al Futtaim’s Carrefour

Company Website: www.carrefouruae.com

Country or Region:Dubai, UAE

Industry: Retail / Facility Management

Solutions: Microsoft Dynamics 365 Customer Engagement / Field Service

Majid Al Futtaim group is one of the largest and the most progressive business houses in the MEA region. The group operates the Carrefour stores and fully owns the operations in the region. With 320 Carrefour stores in 16 countries, serving more than 750,000 customers daily and employing over 37,000 staff. Carrefour was looking for a digital solution that would enable it’s facility managers and technicians to collaborate proactively to identify and rectify services issues within the store’s facilities. Tech Flacon’s solutions team implemented a combination of Microsoft Dynamics 365 Customer Engagement and Field Service applications for Carrefour facility managers and technicians.

Emirates Macaroni Automates HR Processes and Consolidates Technology Platforms Across the Group Companies

Customer: Emirates Macaroni Factory

Company Website: www.emiratesmacaroni.com

Country or Region:Dubai, UAE

Industry: Manufacturing / Distribution

Solutions: Microsoft Dynamics 365 F&O

Emirates Macaroni Factory is a pioneer of pasta production in the entire Middle East region, producing superior quality pasta since 1979. The brands that it produces, Emirates, Pastarina, Dubai, Al Worood, Pasta Hat and Verda are well known for their consistent high quality, vast range of innovative shapes and mouth-watering taste. More than 40 years of excellence in pasta products Emirates Macaroni Factory holds a large percentage of local market share, market leadership, strong and respected brand loyalty. Emirates Macaroni needed a new HR module across all its legal entities and also needed help with its existing business applications. Tech Flacon’s solutions team implemented Microsoft Dynamics 365 HR across all the legal entities and also did many configuration changes in the existing solutions to improve integration and efficiency across all its entities.

Private Office of HH Sheikh Tahnoon Bin Mohammed Al Nahyan to Improve Visibility and Decision Making with Advanced Data Analytics

Customer: Private office of HH Sheikh Tahnoon bin Mohammed Al Nahyan

Company Website: www.tmknproperties.com

Country or Region:Al Ain, UAE

Industry: Real Estate / Public Sector / Investments

Solutions: Microsoft Dynamics Finance & Operations, Power BI

The Private Office of HH Sheikh Tahnoon Bin Mohammed Al Nahyan has been associated with growth and development in UAE and especially in the emirate of Abu Dhabi. With over three decades of experience in business development and mutual ventures, the Private Office manages a diversified portfolio of business activities including real estate, hospitality, trade, construction, healthcare, retail and more. There was a lot of data generated after a new ERP system was implemented. As a logical next step, the leadership of the Private Office wanted to move to the next level of making use of this data using advanced analytics. Tech Falcon, which has a talented team of data experts and strong practice in data analytics, was chosen as the partner to accomplish this.

Nasser Bin Abdullatif Alserkal Upgrades to Dynamics 365 One Version for Faster Technology Adoption

Customer: Nasser Bin Abdullatif Alserkal Est.

Company Website: www.alserkal.com

Country or Region:Dubai, UAE

Industry: Real Estate / Trading / Distribution / Investments

Solutions: Microsoft Dynamics 365 Finance & Operations

Alserkal is the sole importer and distributor of Bridgestone brand of tires for Dubai and the Northern Emirates within the UAE. Alserkal also has businesses in real estate, general trading, and industrial engineering. Over the years, the Bridgestone division has expanded rapidly by developing sales network and diversifying into a chain of retail outlets and mobile service vans. As a result, today Bridgestone is one of the top tire brands in UAE. As part of its ongoing business transformation efforts, Alserkal needed to upgrade its existing business application. Tech Flacon’s solutions team implemented Microsoft Dynamics 365 Finance & Operations across all the 14 legal entities of the Alserkal group.

AMC Telecom Upgrades Dynamics 365 Support Services and Prepares for E-Commerce Rollout

Customer: AMC Telecom

Company Website: www.amctele.com

Country or Region:Dubai, UAE

Industry: Distribution / Warehouse

Solutions: Microsoft Dynamics 365

AMC Telecom is one of the leading global wholesaler and distributors of Samsung mobile phone in the world for consumer and professional market. AMC is primarily engaged in trading of mobile phones and accessories. AMC plays a key role in channelling the power of leading-edge technology to the consumer market, with various operating divisions, service centres, sales channels and support teams. With plans to roll-out its E-commerce, AMC wanted to ensure business continuity by ensuring that its mission critical business applications were managed by experts. That’s when they approached Tech Falcon, a Gold Certified Microsoft Partner in Dubai.