The projects industry is dependent on a complex network of relationships, work flows and interactions between the owner, financier, developer, contractors, suppliers and other stakeholders. It is one of the most fragmented industry ecosystems. As a result, performance has been one of the biggest pain points of the industry with over 90% of mega projects being above budget or behind schedule. Dispersed groups of stakeholders and project teams require real-time collaboration tools and communication channels to ensure greater integration of processes and data flows. Additionally, the industry also needs a robust global procurement capability integrated with tendering and execution of work to optimize outcomes.
Real Time Visibility
By enabling intelligent planning of delivery, construction, and supplies, the use of technology in the final mile can increase visibility and have a revolutionary impact on job-site planning. The lack of intelligent planning around logistics can lead to bottlenecks in the project, eventually leading to strangleholds, lost time for builders, and lost operational efficiency costs.
Improved Profitably
Good project accounting is key to improving profitability. Hassle-free time and expense tracking, powerful task management, streamlined workflows, accurate allocation and forecasting, comprehensive project monitoring, real-time analytics, are some of the key technology capabilities that can make project accounting easy.
Customer Satisfaction
Customer satisfaction is a catalyst for customer retention, which is a success strategy for any organisation. Because of the fragmented nature of its business, managing customer satisfaction has been a challenge for the Projects industry. Understanding customer needs, building and fostering relationships, and responding promptly to customer service requests are the key factors to improving customer satisfaction.