Tech Falcon is a Digital Transformation Partner based in Dubai

Choosing the Right Digital Transformation Partner

Tech Falcon
Published on May 24, 2020

The implementation of an enterprise solution is a high-risk activity for both the client and the vendor. It is an activity involving complexities and uncertainties with multiple stakeholders and their time and resources, high investments and long sales cycles. Which is why identifying the right partner becomes one of the most critical factors for the success of your digital transformation endeavor.

Take the example of Microsoft Dynamics 365, which a powerful suite of intelligent CRM and ERP applications that empower you to drive customer success and business growth by bringing all of your business needs together in the cloud. A successfully configured CRM or ERP solution brings you strategic benefits.  Your digital transformation partner plays the most pivotal role in this through a range of values additions from establishing best practices to ensuring end user adoption.

Digital Transformation Partner Selection Checklist

We list some of the key parameters to remember when choosing or short-listing a partner:

Deep interest in your business and goals

Choosing the right digital transformation partner involves finding a partner who is not only knowledgeable about the latest technology and digital solutions but also deeply interested in your business and goals. A good partner should take the time to understand how your business operates and what your specific goals are for the digital transformation project. With a deep interest in your business, a partner can identify opportunities for growth and efficiencies that you may not have considered. They can also provide transformational solutions that go beyond a transactional approach, delivering value that can drive real business results. By choosing a partner with a deep interest in your business, you can be confident that your digital transformation project will be customized to your specific needs and goals, leading to long-term success.

Their responsiveness right from the start

The responsiveness of a digital transformation partner is a crucial factor to consider when selecting a partner. The partner's responsiveness can be observed from the very beginning of your interactions during the sales cycle. Look for signs of delayed responses to your queries, resistance to customizations, and lack of pro-active information sharing. These are red flags that suggest the partner may not be fully committed to your project or may lack the necessary expertise to deliver on their promises. A responsive partner, on the other hand, will be proactive in their communication, quick to respond to queries, and willing to make customizations to meet your specific needs. By selecting a responsive partner, you can be confident that you will receive the support and guidance you need throughout the digital transformation project.

Get references from your partner’s previous clients

Be straight forward and as your partner about their previous engagement and the customers who are in the same industry as yours that they have helped with digital transformation journey. When considering a digital transformation partner, it is essential to ask for references from their previous clients, especially those in the same industry as yours. You can start by asking your partner about their previous engagements and the outcomes they achieved for their clients. Once you have an understanding of their experience, you can request references from their previous clients and speak to them directly about their experience working with the partner. When speaking with the references, it is important to ask specific questions about their digital transformation journey, the challenges they faced, and how the partner helped them overcome those challenges. You can also inquire about the partner's communication and project management skills, as well as their ability to deliver on time and within budget. The feedback from these references can help you make an informed decision about whether the partner is the right fit for your digital transformation journey.

Relationship with Microsoft

When choosing a digital transformation partner, having a strong relationship with Microsoft's experts is critical to ensuring success. A partner with an excellent relationship with Microsoft can provide valuable insights into Microsoft's products and services, enabling businesses to fully leverage their capabilities. Microsoft's suite of products, including Azure, Dynamics 365, and Power Platform, can help businesses modernize their technology infrastructure, improve collaboration and communication, and streamline business processes for enhanced productivity and growth. Partnering with a digital transformation partner with a strong relationship with Microsoft can provide businesses with the support and guidance they need to fully capitalize on Microsoft's technology to achieve their digital transformation goals.

Become familiar with their sales and implementation processes

Your digital transformation partner should be able to not only define their sales and implementation processes, but also support them with solid project plans and time-frame estimates. To ensure a successful digital transformation project, it is important to become familiar with your partner's sales and implementation processes. A reputable partner should be able to clearly define these processes, outlining the steps involved in the project from start to finish. This should include a solid project plan with clear time-frame estimates, outlining the roles and responsibilities of both parties involved. It is important to have a thorough understanding of the partner's approach, their project management methodology, and their communication channels to ensure a seamless collaboration throughout the project. By understanding your partner's processes, you can be confident that your digital transformation project is in good hands and that the project is set up for success from the outset.

Training and handholding

Training and handholding are critical components of any digital transformation project. It is important to obtain complete information from your partner about their training processes, resources needed, and duration. This should include an overview of the training program, including the type of training provided, the training materials, and the resources required for training. The duration of the training program should also be clear, including the number of sessions, their frequency, and their duration. Additionally, it is important to understand how the training will be delivered, whether in person, online, or through other channels. By obtaining complete information about the training and handholding processes, you can ensure that your team is equipped with the necessary skills and knowledge to effectively use the new digital tools and processes in your organization.

Post-implementation support

Good understanding of their post implementation support processes as per client requirement and the level of support they provide along-with charges, if any.

Most importantly, your digital transformation partner should be enthusiastic in business partnership and exhibit desire for success along with being professional and showcase their skills in selecting precise resources in a cost effective manner with adequate plans for problem solving to enable business to operate efficiently.

Remember, choosing the right technology consulting partner is the surest way to build a transformation platform that your business needs.

Tech Falcon - Dubai: Your Digital Transformation Partner

More and more enterprises in the MENA region adopt digital transformation to enhance customer experiences, to improve performance and most importantly to remain competitive in the global market place. Tech Falcon - Dubai aspires to be a partner of choice for these enterprises as they embark on their digital transformation journey. We are a fast-growing tech company offering business applications, automation, and analytics services. Find out more about our services for digital transformation.