Choosing the right digital transformation partner

Tech Falcon
Published on May 24, 2020

The implementation of an enterprise solution is a high-risk activity for both the client and the vendor. It is an activity involving complexities and uncertainties with multiple stakeholders and their time and resources, high investments and long sales cycles. Which is why identifying the right partner becomes one of the most critical factors for the success of your digital transformation endeavor.

Take the example of Microsoft Dynamics 365, which a powerful suite of intelligent CRM and ERP applications that empower you to drive customer success and business growth by bringing all of your business needs together in the cloud. A successfully configured CRM or ERP solution brings you strategic benefits.  Your digital transformation partner plays the most pivotal role in this through a range of values additions from establishing best practices to ensuring end user adoption.

Digital transformation partner selection checklist

We list some of the key parameters to remember when choosing or short-listing a partner:

Deep interest in your business and goals

The right digital partner should be deeply interested in how your business currently operates so they can discover and recommend opportunities of growth and efficiencies. With a deep interest in your business interests, a partner will only be transactional and not transformational.

Their responsiveness right from the start

You can observe the responsiveness of your digital transformation partner right from the point of your early interactions during the sales cycle. Look for these signs: delay in getting responses to queries and resistance to customizations, no pro-active information sharing etc.

Get references from your partner’s previous clients

Be straight forward and as your partner about their previous engagement and the customers who are in the same industry as yours that they have helped with digital transformation.

Relationship with Microsoft

For being able to empower your business for digital transformation with Microsoft platforms, your partner should have excellent relationship with Microsoft’s experts.

Become familiar with their sales and implementation processes

Your digital transformation partner should be able to not only define their sales and implementation processes, but also support them with solid project plans and time-frame estimates.

Training and handholding

Obtain complete information of training processes, resources needed and duration.

Post-implementation support

Good understanding of their post implementation support processes as per client requirement and the level of support they provide along-with charges, if any.

Most importantly, your digital transformation partner should be enthusiastic in business partnership and exhibit desire for success along with being professional and showcase their skills in selecting precise resources in a cost effective manner with adequate plans for problem solving to enable business to operate efficiently.

Remember, choosing the right technology partner is the surest way to build a transformation platform that your business needs.

Tech Falcon - Dubai: Your Digital Transformation Partner

More and more enterprises in the MENA region adopt digital transformation to enhance customer experiences, to improve performance and most importantly to remain competitive in the global market place. Tech Falcon - Dubai aspires to be a partner of choice for these enterprises as they embark on their digital transformation journey. We are a fast-growing tech company offering business applications, automation, and analytics services. Find out more about our services for digital transformation.