5 Reasons Why You Need Virtual Agents to Simplify your Business Operations

Marketing Team
Published on November 2, 2021

Power Virtual Agent: Intelligent Bot

Because PVA is a low/no-code application, Microsoft Power Virtual Agents (PVA) is an exceptionally intelligent chatbot that is transforming customer care delivery. Every PVA chat improves the next one thanks to AI and continual learning. In Microsoft’s own words, “Our mission is to democratize conversational AI, empower every individual and every organization on the planet to easily build, manage, and use intelligent bots—all without requiring any coding or AI expertise. To realize this vision, we will continue to introduce advanced AI capabilities in Power Virtual Agents, allowing bots to improve without any maker intervention.” The bot, for example, learns and improves depending on responses to "did you mean?" questions and "display results for" phrases used when there was no exact match. It will eventually need to ask clarifying questions - in the meantime, it will simply give you the answer to the question it knows you wanted to ask! And the more users, the better, since when the bot is fed messages from a variety of sources, it learns exponentially faster.

Easy to Build

Power Virtual Agents enables teams to effortlessly create sophisticated bots using a guided, no-code graphical interface. It saves your time and increases efficiency effortlessly.

Without the need for data scientists or engineers, Power Virtual Agents enables teams to effortlessly create sophisticated bots using a guided, no-code graphical interface. Many of the primary challenges with bot creation in the business today are addressed in Power Virtual Agents. It bridges the distance between subject matter experts and the bot development teams, as well as the time it takes for teams to recognize an issue and update the bot to fix it. It eliminates the difficulty of exposing teams to the complexities of conversational AI while also eliminating the requirement to build sophisticated code. It also reduces the amount of IT work required to set up and maintain a custom conversational solution. Chatbots function consistently and without variation when correctly programmed and integrated with the right core policy framework and digital suite, unlike human beings, who unfortunately can be prone to errors and inconsistencies between agents.

Don’t Miss a Sales Opportunity

You can turn all your visitors into potential buyers just by setting the bot beforehand. Use Chatbot or Virtual assistant to communicate and engage your customers at all times.

Adopt a Virtual Sales Assistant to never miss out on any potential sales opportunity. You can turn all your visitors into potential buyers just by setting the bot beforehand. When someone visits your website to read about your products or services, they're usually on the website to buy. If no one is available to address your lead's inquiry, they may have moved on or purchased from someone else by the time you call them again. Before customers hit the purchase button, an intelligent chatbot can be available 24/7 to answer questions and possibly answer the ones they need to know. Use a virtual assistant to plan appointments with both existing and potential new clients and never worry about cold-calling your leads again. AI virtual assistant communicates with you via text message and email. You can keep your leads updated and engaged without associating directly with them. The platform is simple to use for both technical and non-technical users, can interact with your existing CRM to transfer data in real-time, and has built-in "human assistance" features as and when needed.

Customer Satisfaction

Customers demand results, and they want them now. Chatbots are one of the quickest and most straightforward ways to improve customer satisfaction by linking them to answers when they need them. For many businesses, chatbots are sufficient for simple tasks. Good virtual assistants can not only meet your information demands, but they may also impress your consumers. When a chatbot refers a customer to a human customer service representative (CSR), the chatbot transfers all of the information to the appropriate CSR after determining that it isn't qualified to fix the issue. This eliminates the need for the consumer to start again and explain the problem a second time.

Slowdown your Expenditures

You can use virtual agents to handle repetitive underlying transactions freeing up your employees to attend to more pressing matters, saving time and cost.

Agent turnover in contact centers continues to be a major concern for Business organizations, with some centers reporting as much as 50% turnover. Agent satisfaction is a major factor in this figure. You can use virtual agents to handle repetitive underlying transactions like password resets, appointment scheduling, and product lookups. By redirecting these transactions away from the agent, they have more time to focus on complicated client problems that add actual value to the firm and improve the NPS score. While human agents provide significant advantages in individualized encounters, using them to manage repetitive fundamental transactions can be quite costly. Depending on where you are, the cost of enabling a human agent can be quite high. The costs come to $1.15 per minute a representative is on the phone with a consumer. The need for human agents to use this time to deal with complicated client concerns and develop meaningful connections is highlighted by such high per-minute charges.

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