CAREERS

Current Openings

Techno Functional Consultant: CRM

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Role Purpose

This role is expected to be an industry expert for the selected industry vertical of Tech Falcon who understand customer business requirements, pain points and is able to advise the appropriate best practices. He or she should be able to develop a good relationship with business users and be a trusted advisor to their business domain. He or she should also be the brand ambassador of Tech Falcon.

Reports to:

Project Manager

Key Responsibilities:

  • Maintain functional and technical knowledge of Microsoft Dynamics 365 CRM Applications (Sales, Customer Service).
  • Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance, and level 2/3 production support requests.
  • Collaborate with Product Management and Business Process Owners to analyse and design business requirements
  • Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
  • Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams
  • Proactively document solutions, processes, designs and lessons learned
  • Incorporate learnings into future solution design considerations
  • Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
  • Perform regression testing and retest identified defects as needed
  • Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria
  • Identify and manage risks with timely reporting and escalation of such risks and issues
  • SQL database knowledge and query writing
  • Data integration skills

Technical Requirements :

Microsoft Certified Professional – D365

Educational Requirements :

Bachelors in Engineering from reputed colleges / universities, Masters in Management / Technology

Experience:

  • Typically, 3 + years’ experience working in a Techno Functional consulting role
  • Strong background on any major XRM solution
  • A logical approach to problem solving and structured approach to introducing change into operational systems
  • At least 2-3  full life cycle D365 implementations
  • A strong knowledge of methodologies around xRM implementations
  • Stakeholder management skills

Expectations:

To be successful in our organisation you will: 

Deliver Results

  • Communicating with Impact: Listens carefully and interprets and delivers information in a clear and concise manner. Selects the most appropriate method of communication, suiting the audience. Actively listens and invites feedback. 
  • Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time and resources effectively. 

Set Direction

  • Entrepreneurial Spirit: Creates future direction for the organisation, drives initiatives to achieve long term organisational goals. Keeps up to date with competitor information and market trends. Identifies business opportunities for the organisation. Acts as an entrepreneur. Displays business Acumen.
  • Initiating Action: Analyses information in a systematic manner and then uses this information to make informed decisions, considering multiple solutions. Mitigates risks and benefits to your organisation by making informed decisions.

Engage Others

  • Building Effective Relationships: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels across the organization.
  • Collaborate and Partner: Works together to achieve results by collaborating with team members, cooperating and sharing knowledge with colleagues within the organization.
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